Some of the important things for him to learn are:
- Technical expertise: A thorough understanding of both the basic and the advanced locking systems must be attained. Work comes first and it is the efficiency of the work and the level of his expertise that will determine his success or failure. Locksmiths shall better attain some specialisation in this occupation since there would be many doing the routine and normal activities. It is true that they might have to exert themselves a little more, stretch their finances a bit more but all this will be paid off well.
- Customer service: What good is the expertise of the locksmiths if they are quarrelsome, argumentative, talkative or not coming in time when called? They are actually finished in their profession when they are not able to provide the professional and customer-oriented services. This is a trade where the business grows on the basis of references. If a locksmith spreads a bad name for himself then he is shrinking his market. The people would prefer others who may take a longer time or may not be that expert. Therefore, important that you know how to speak, what to speak and more importantly, how much to speak as you go to attend the call. So, you must watch out your manners and behaviour when you are on call.
- Responding to emergency situations: The locksmiths business is not just a lock and key affair. There might be situations where the people would be in emergency and your timely and highly expert services might be required. For you to actually put up the best foot forward, making use of everything that you have learnt, might require total concentration which may be hard to put in the panicky situations. So, there is a need to learn to work in different sort of problematic situations without yourself being taken over by the heat of the circumstances.
One of ways in which this can be done is at a training institute which can simulate the conditions for training purposes. If not at training, then the same can be done with self-imagination of the troubled situation even when you are actually on a routine call and trying to work at pace with total focus.
Apart from calming yourself down, the locksmith shall be able to calm down the people around as well but not at the cost of his time for the work which is of utmost significance in these situations.
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